Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps and transforming how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The opportunity
We're looking for goal-oriented people who thrive in a fast-paced team and are eager to apply their problem-solving skills to real business challenges. Each of our customer engineering interns will take on at least one individual special project related to the development and operation of our team. These could include efforts like tracking and measuring the success of our support programs, identifying and coordinating thought leadership and customer case studies, conducting research and development of new operational approaches, or another similar project.
What you'll do
Research support approaches, customer opportunities, technology capabilities, and similar data points
Build business reporting—charts, graphs, and reports on any number of projects or initiatives
Develop workflows, process documentation, recommendations around business strategy, and other knowledge assets
Deliver at least one hallmark output related to your special project(s)
Present findings and recommendations to Customer Engineering leaders
Learn about how Customer Engineering (technical account management and support) fits into the equation and helps increase customer success at an enterprise technology company
What you need to succeed
An obsession for delivering a better customer experience
Collaboration with diverse individuals across lines of business, functional areas, and different levels and geographies of an organization
Orientation toward action, willingness to take initiative, and a desire to roll-up sleeves and dig deeply into a business
Dedication to constant self-improvement and a willingness to be mentored
Perseverance under pressure and a positive demeanor
Sharp analytical thinking skills and intellectual curiosity
Strong interpersonal skills (oral and written)
Eagerness to seek creative solutions for project and data challenges
Proficiency with the Microsoft Office product suite: Excel, PowerPoint, Word, and SharePoint
Requirements
Graduate in 2024 in a related field such as bachelor’s degree in business, marketing, computer science or similar
Outstanding record of academic achievement
Ability to work a minimum of 3 days per week for six months (April to Oct 2024)
Australian citizen, permanent resident or New Zealand citizen based in Sydney
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Interest in either: sales, business, marketing, or technology
A self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional
Be proactive in stakeholder engagements
Fluent in English
To learn more about what a technical account manager role is about, you can watch this video.
Get to know us a little more
Simply put, we're a NASDAQ-listed leader in digital marketing and media software. We help individuals and enterprise customers make, manage, measure, and monetize content to achieve their business goals.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Bachelor's
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
E
Manufacturing Engineering
Automotive & Transport Engineering
Marine Engineering
Mining Engineering
Chemical Engineering
Civil Engineering & Construction
I
Computer Science (all other)
Computer Systems and Networks
Design & User Experience
Bioinformatics
Video Game Development
Programming & Software Engineering
S
Food Science
Physics
Sciences (all other)
Agribusiness
Agricultural Science
Viticulture
Aquaculture & Fisheries
Forensic Science
Earth Sciences
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Australia
Australian Citizen
Australian Permanent Resident
New Zealand
New Zealand Citizen
Graduate Success Stories
Graduate stories
I work closely with the wider Digital Experience sales organisation to support our customers across the retail, tourism, and hospitality verticals ensuring that we maintain a high level of customer satisfaction which ultimately leads to customer retention.
I work with the latest technology which allows me the opportunity to be innovative in analysing Adobe’s data. I also work on multiple projects with different teams that are spread across the globe, and that is a whole new experience altogether!