This role will see you providing IT support to business users. You will gain a wealth of experience with an organisation that is a leader in their field.
Required Skills:
- Experience providing L1/L2 support
- Excellent customer service skills with attention to detail
- Experience providing both Software and Hardware support
Responsibilities:
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email in a timely manner
- Provide customer assistance
- Providing technical support over the phone
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Solve common problems such as menu navigation, verification of hardware and software, installation issues, and setup
- Provide product information
- Repair and replace equipment as necessary
- Follow-up with customers to ensure issues are resolved
- Possibly training junior staff
Qualifications:
- 1-2 years of experience working in a help desk environment
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organised to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues
The successful candidate will have:
- A technical, logical thought process
- An ability to stick to strict deadlines
- An ability to prioritise and delegate
If you are looking for your next challenge and feel you have the skills to succeed in this role, we encourage you to apply.