It all began in 1976 when Leif Tullberg and nine independent trucking companies established DSV, De Sammensluttede Vognmænd af 13-7 1976 A/S. The company operated as a cartage department for the owners and only handled contracting haulage and deliveries.
Your role
Log, validate, troubleshoot, diagnose, and resolve customer issues, on the full range of products and applications used by the users
Providing the customer with a resolution through information gathering, analytical troubleshooting, and problem research, or to route or escalate the call to the appropriate resolution group.
Being responsive to clients whilst following the principles and procedures of the quality management system.
Identify, analyze problems, and suggest improvements identified in their own area of responsibility and implement those with a recognized business benefit.
Meet First Call Resolution rate in line with agreed service levels
Escalation and management of calls to agreed service levels
Training & development
DSV Academy will give you access to knowledge and training, which will allow you to grow and influence the path of your career. They want you to realize your potential and reach your career goals.
Benefits
Some benefits may include:
Health Insurance
Dental and Vision Insurance
Retirement Plan
Performance Bonus
Vacation & Paid Time Off
Employee Assistance Program
Career progression
You’ll join a group of highly dedicated people who strive to improve every day. They’ll empower you to make a difference. They believe that people do great things when they are given the opportunity and support they need to succeed.
Work-life balance
Company culture
They promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, and talented, and wish to be part of a progressive and versatile organization, they’ll support you and your need to achieve your potential and forward your career.
About you
Fresh IT Grads are also considered
Graduate of any Bachelor’s degree or with at least 2-yr relevant working experience.
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
Acts with urgency and responds well under pressure
Ability to communicate complex technical contexts in customer-friendly terms
Excellent attendance and punctuality, and capable of being self-managed.
Team player, able to work closely with a few individuals.
Excellent English speaking, reading, and writing skills
Analytical troubleshooting skills
Computer Skills and Microsoft Office power user
Language Skills, Excellent English reading, writing, and speaking skills.
Certificates, Licenses, Registrations, or Professional Designations
ITIL V3 Foundation preferred
How to apply
Please click the "Apply on employer site" button on this page.
The next steps of the recruitment are usually written tests, on-site interviews, phone calls/screening, problem-solving exercises, and background checks.
Source/s:
dsv.com
youtube.com
glassdoor.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
I
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Work rights
The opportunity is available to applicants in any of the following categories.