Management at Optus

I have monthly 1 on 1 with my manager and weekly 1 on 1 with my team leader usually in person. In our current team environment, there is a strong focus on identifying and addressing issues, which can sometimes overshadow recognition of achievements. As a result, this culture may lead to a cautious approach where team members might be less inclined to take risks or try new initiatives. Volunteering for new tasks or experimenting with different approaches could potentially impact one’s performance evaluation if the outcomes are not as expected.

Some of the managers that I've worked for are really good. But there are also managers who are just managers without demonstrating leadership qualities. The good managers that I've worked for are really good communicators and are willing to back me up no matter what. They also give me feedback regularly. Managers who aren't as good are the ones who just care about their own roles and communication only happens if they also care about that topic. They're not really willing to step in to support unless it is absolutely necessary.

Amazing managers in the CX space at Optus

My management has been very supportive, especially surrounding health requirements.

More formal mentor ship programs would be a build

My direct manager is an amazing mentor who really values my work and is very approachable. He always takes the opportunity to provide recognition within the team, and gives me trust to do my job without micromanaging

My manager has been my number 1 supporter since I started in this new role. They are always putting me first in terms of making sure I am making the most of the graduate program, having exposure to as many projects as I can, and making sure I am always learning and enjoying my work. She has taught me so many invaluable lessons in the short span I have been in this team.

Current manager and mentor are very supportive and accessible.

All the managers have been very supportive especially my direct manager. They always make time to teach grads new things and to help us skill up. Many of them have had experience in the optus grad program/cadet program so are able to relate. Even more senior managers are willing to get involved with giving a lot of their time to help interns and grads.

The managers I have had are excellent. They are readily available and accessible when needed, however do occasionally reschedule recurring 1:1's if they have other, more pressing, demands. They also provide strong feedback and take an interest in my development. I feel & they have demonstrated that they defend & champion me as a graduate within the business and with our external stakeholders.

Managers are accessible and very supportive. They offer alot of support in the day-to-day activities and provide constant feedback to us.

Sometimes it can be hard to get 1 on 1 time with my previous manager, however when I did get the chance to meet with him he was always encouraging me to pursue feedback and improve myself, however, even other managers around me frequently share their advice with me and are happy to teach me new skills.

My manager always makes time and is an excellent mentor. Offer internal recognition platform, performance feedback through regular 1:1 and QPCs

Great support, my manager at least is great. Definitely a great mentor, supportive with very soft constructive feedback and always giving me credit and recognition on most tasks I do!

My managers are very accessible and make great mentors. I have learnt much from my managers in both technical and leadership skills.

Managers are all very accessible. Senior leaders within my business unit are very approachable and genuniely want you to succeed. I think sometimes the internal comms can be a bit rose tinted.It would be good if when things are going wrong or need improvement, that management/comms could be a bit more transparent.

Depends on your rotation and manager at the time, but overall yes, managers are accessible and help mentor you as well. They know you are grads and the grad cohort means they know this too. They help with your development, growth and performance. Sometimes these discussions happen more, sometimes less, but I have rarely found someone not willing to help

Highly dependant on team as with any other type of role

My experience with managers have been very good, with lots of communcation, mentorship and development help. Feedback and critical comments are always with good intentions whether positive or negative, and it has never been hard to go to for advice/help. Other experiences may vary.

My direct line manager is very approachable and helpful, however sometimes hard to get a hold of due to their busy schedules. My team manager, who I approach more is very helpful and is an amazing mentor and provides great support.