Job Description
Production - Operations
- Coordinate provision of translation, interpreting and associated services, including DTP, multimedia productions and community approved translations.
- Liaise with sales staff to clarify project parameters, resources, budgets and timelines.
- Conduct needs assessments for each project, identifying needs for additional information.
- Establish and maintain project plans, processes, workflows and timelines relating to projects.
- Monitor and control project status, budgets and deadlines, managing full life cycle of projects.
- Maintain project records and documentation.
- Prepare, update and maintain project documentation, including all databases, CRM, and electronic folders.
- Perform quality checks at various stages of projects. Ensure highest quality standards in all deliverables to clients.
- Negotiate deadlines and rates with vendors, ensuring that Polaron's commercial interests form basis for all such negotiations with the minimum standard of project budgets attained or bettered.
- Manage project timelines ensuring complete delivery within set times.
- Oversee work performed by vendors and report on variations to translation/interpreting orders.
- Provide efficient and friendly customer service, responding to enquiries (20 minutes email reply) and resolving matters concerning projects with clients and vendors.
- Conduct evaluations and prepare reports. Develop and implement improvement strategies.
Sales, Marketing and Business Development
- Support Sales team in developing relationships with prospective clients allowing to convert from lead/enquiry to sale.
- Identify possible synergies with providers whose services may complement the organization's and make proposals to Sales team and management.
- Actively support Sales team in reaching monthly sales targets.
- Cross-sell by providing information and marketing materials to clients on the range of services offered by Polaron.
- Maintain healthy relationships with clients through effective customer service and the quality of Projects delivered.
Skills and experience
- Strong verbal and written level of English (fluency in additional languages highly regarded).
- Ability to communicate accurately detailed instructions to multilingual vendors.
- High level of proficiency in Microsoft Office and Adobe software.
- Able to solve problems and to develop solutions which are cost-effective and practical.
The Successful Applicant
Qualifications
- Ideally tertiary educated in Linguistics, Translations, Project Management, or related field.
Experience
- Demonstrated experience coordinating office administration activities.
- Knowledge of translation technologies, project management software or translation memory would be a distinct advantage.
- Experience in project management role, operating in a direct client service delivery environment would be highly regarded.
Skills & competencies
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Commerciality: ability to apply knowledge in a practical, commercial manner.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organization: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
- Ability to multitask and manage competing priorities in a high-paced environment.
Personal attributes
- Professional approach.
- Ability to work under pressure.
- Organizational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive and can-do attitude
- Positive approach to change.
- Flexible and deadline driven.