Opportunity Expired
Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as youโll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, youโll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, youโll identify, troubleshoot and resolve incidents and service requests.
At Datacom weโre committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.
Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!
Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!
Operating Hours
Our Service Desk is a 24/7 operation. These roles are for our day shift team- Monday to Sunday, 6am to 10pm. To be successful for a Full-time role, you will have to be available to work across these hours on a rotating roster. Generally, rotating shifts fall on weekdays and 1 weekend every six weeks.
Benefits
What youโll bring
Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
In our successful candidates we are looking for:
Due to client clearance requirements Australian Citizenship and ability to pass national police check is essential and willingness to obtain a Baseline Clearance is essential.
Why join us here at Datacom?
Datacom is one of Australia and New Zealandโs largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. Youโll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealandโs largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
The opportunity is available to applicants in any of the following categories.
Australia
Australian Citizen
Australian Permanent Resident