Job Satisfaction at Datacom Australia & New Zealand

As a field engineer, my role is to service, repair, replace, or troubleshoot issues for datacom customers. Tickets are raised by the customers, then our coordinators assign the ticket to a FE (Field engineer), once the job has been added to our Alliance app queue the coordinator assigning the job will ring and give us the details and SLA of the job. It is then our responsibility to travel to the job, within the time specified in the SLA, and perform the work necessary to resolve the customer's issue. Parts must be returned to stores for repair if the job performed involves a broken or defective part from the customer. Returns will be done for parts needing to be shipped to their respective companies for service or refurbishment. This process is the onsite admin side of my role that must be done to satisfy parts returns.

As a grad and new starter, I am still learning my role. With the help and support of my manager and colleagues I have obtained knowledge and practical skills that are needed for the competent execution of my role. In time, I will Gain more confidence and a better understanding of my role as a field engineer. The work assigned to me has naturally increased as my knowledge has grown from helpful development through shadowing and assisting colleagues in their duties.

I collaboratively work with the Sales Support team for ACT customers for the quoting and procurement process.

Working on project based work with different clients

Every single day, I have scope to learn something new, or improve on what I know already. The work is varied and keeps me interested, and access to helpful resources (people, or knowledge articles) is not hard to come by.

Working on tickets that are automatically generated or customers have asked for

Responsible to perform, complete and document progress, blockers and failures of tasks assigned to me

I take phone calls to help people with their IT environment.

My day-to-day responsibilities always allow me to learn new things while completing my tasks and supporting my team members.

My role includes; workshop facilitation, backlog refinement, agile ceremonies, timesheeting and billing support, project budgeting support, project coordination and administration, teaching colleagues how to use tools, process analysis.

My day to day work consists of front end software development and participating in sprint ceremonies such as retros, planning, refinements, and standups. I collaborate with the other developers on my team, and work back and forth with testers to fix bugs and ensure our work is up to standard.

Some opportunities to learn and grow, but not as many as I'd assumed

I am a service designer and every day looks different. I spend most of my time doing research and talking to clients, then telling a story from what I've heard to make services better.

Software developing Data wrangling Machine learning Neural network testing Pipeline automation

Responsible for repairing and replacing onsite equipment like scanners, screens, pin pads, tablets and various other onsite duties relating to assets our customers use day to day.

Managing Payroll Providing Guidance to clients Handling Terminations Processing Holiday Pay Taxes and legislations