I looked to understand customer pain points, experience with the technicians and speeds to identify opportunities for improvement or change to drive up customer satisfaction and uptake of fibre to the premises.
I enjoy working on tasks that aim to add value to our customer experience and in turn, seeing how certain initiatives have improved end-users’ satisfaction.
There is a huge focus on learning from completing real tasks that have an actual impact on the company making you feel like a real contributor rather than 'just a grad'.
What’s the takeaway from my story? That not everything is simple and sometimes the path that we end up taking isn’t the one we had in mind, but the one that is presented to us.